Thank you for shopping at May+Mill. We strive to provide high-quality newborn photography props and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at [Your Contact Information] with your order number and reason for the return. We will provide you with instructions on how to return the item.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to [Your Return Address].
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned, such as:
6. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Contact Information] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.
7. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].
